By 2025, social media is at the heart of marketing strategies, but it also leaves brands vulnerable. Social media security has become a pressing concern as cyber threats rise sharply, according to the U.S. Chamber, companies now face nearly 30 attempted account takeovers each year on average.
Similarly, the FTC says that damages from social media fraud went from $237 million in 2020 to $1.4 billion in 2023. With AI-powered phishing, deepfakes, and account takeovers becoming more common, even one breach may ruin a brand’s reputation in a matter of time. These trends make social media security a top priority.
This article explores seven critical security practices that every marketing team must adopt to safeguard their social media channels.
Password reuse is one of the biggest security mistakes in social media management. Each account needs its own unique password. Aim for at least 12 characters that include uppercase and lowercase letters, numbers, and symbols.
Best practice: Use a password manager like Psono, 1Password, Bitwarden, or LastPass to create random, complex passwords and store them safely. These tools remove the need to remember many credentials while ensuring each password is strong.
Multi-factor authentication, also known as two-factor authentication or 2FA, adds an important second layer of security beyond your password. Even if attackers obtain your credentials through phishing or data breaches, they cannot access your account without this second step.
How MFA works: After entering your password, you must provide a second form of verification. This is usually a one-time code from an authenticator app, like Google Authenticator or Authy, an SMS code, or biometric authentication such as a fingerprint or facial scan.
Enable MFA right away on:
Facebook Business Manager and personal profiles
According to Microsoft research, MFA blocks over 99.9% of automated account takeover attempts, making it the most effective security measure you can use.
Sharing login credentials via email, Slack, spreadsheets, or shared documents creates serious security risks. You lose track of who accessed what and when. You also cannot revoke access without changing passwords for your entire team.
Secure alternative: Use social media management platforms like Hootsuite, Sprout Social, Buffer, or Later. These allow team members to schedule posts and manage accounts without seeing the actual passwords. These platforms provide:
Passkeys represent the next generation of authentication. They use biometric verification or device-based cryptographic keys instead of traditional passwords. They are resistant to phishing and eliminate password theft entirely.
Implementation options:
Cybercriminals use phishing, fake messages, and social engineering to compromise social media accounts. Attackers might send a direct message to an employee with a link that claims to fix a “platform bug” or send fake verification requests. Train every member of your social team to spot suspicious posts, messages, and links.
Test your team with simulated phishing campaigns. Send fake social login messages and measure the results. Research from Programs.com shows that about 82.6% of phishing emails now use AI tactics, and these AI-enabled scams succeed about 60% of the time. Regular phishing simulations help staff recognize attacks and significantly lower those success rates.
Social platforms and scams change quickly. Set up regular meetings, a Slack channel, or a newsletter to share updates about new social media frauds, deepfake warnings, and changes to platform security policies. Consistent communication keeps your team aware of current threats.
Create a written social media security policy. This should cover password rules, multi-factor authentication requirements, lists of authorized users, and procedures for handling suspicious links. Clear, documented rules ensure everyone understands their security duties and provide accountability.
Only grant social media account access to staff who need it. Use role-based access control to assign the right permissions. For example, allow senior managers to publish posts while limiting interns to drafting content only. Social media management platforms let you assign roles so users access only the features that matter to their jobs.
Instead of having each team member log into Facebook, Instagram, or Twitter individually, use centralized social media management tools like Contentstudio Hootsuite, Sprout Social, or Buffer. These platforms let you revoke access for individuals instantly without changing shared passwords. When someone leaves your organization, just disable their account in the management tool. This keeps your social accounts secure without needing password resets.
Review user permissions and account access every 3 to 6 months. Check all connected social channels for unauthorized accounts, outdated user access, or incorrect permission settings. Regular audits help identify security gaps, such as former employees who still have posting rights or forgotten test accounts with full access. Proactive permission reviews stop situations where attackers use old credentials that should have been canceled months earlier.
Get your official accounts verified on each platform. Verified badges signal authenticity to users. Hootsuite notes that impostor accounts can easily mimic brands, so “getting verified on social networks is essential. It also dramatically reduces the chance of your customers following a fake account.
Turn on all available protections on each network, including login alerts, trusted contacts, and recovery emails or phone numbers. For instance, activate email or SMS alerts for new logins. This way, you will quickly learn about any unusual access.
Consider using tools like ZeroFOX or BrandShield that look for harmful content and impersonation. Use a reliable password manager and corporate VPN when accessing accounts over public Wi-Fi. The more layers you add to your security, the harder it is for attackers to break in.
A clear social media policy sets expectations and ensures consistency. It should cover who may post, what types of content are allowed, and how passwords are stored. When everyone signs off on a policy, you avoid ad hoc practices that breed errors. As emphasized above, such a policy combined with training is a key part of protection.
Have a documented action plan for attacks or account hijacks. Outline immediate steps: who is notified internally, what messages (if any) go out to customers, and how to regain control.
Sprout Social warns that when a breach hits, “without a plan, your response will likely be reactive, inconsistent, and potentially damaging.” But with a good plan, you respond quickly and coherently to freeze social postings, post a quick official apology or update, and bring in legal or PR teams if needed.
Think of backups as your safety net. By regularly saving post archives, private messages, and media, you make sure that even if attackers delete or deface content, your brand can quickly restore authenticity and credibility.
Every incident is a lesson. After a breach or even a security drill, sit down with your team, review what happened, and close the gaps. Policies should be updated on a regular basis to stay one step ahead of evolving threats.
Watch for unusual signs on your channels. Many networks let you get notifications for new logins or changed passwords; use them. Many organizations recommend proactively monitoring brand mentions and account activity.
In practice, assign someone to glance at daily notifications or use a social-monitoring tool that flags new accounts or phishing posts.
Unusual spikes or drops in engagement can hint at trouble. For instance, an unexpected flood of posts or comments or sudden loss of followers may signal a compromised account. Compare current content to your normal tone of voice: if something seems off-brand, investigate immediately.
If you use a management platform, leverage its audit logs. Tools like Sprout or Hootsuite will show which user posted what and when. Regularly review those logs for any unrecognized names. If an employee’s credentials are suspected of being stolen, you can see exactly what actions were taken.
Assume attackers can now generate personalized emails or DMs at scale, mimicking your colleagues or even company executives. A Harvard Business Review warns that generative AI is making phishing “more advanced, harder to spot, and significantly more dangerous.” To counter this, train staff specifically on how to verify unusual requests.
Audio deepfakes like fake voicemails or calls can be used to impersonate your CEO or customer. Similarly, video deepfakes might imitate a known public figure. Treat any request for data or money over social media or phone with extra caution. If an influencer or executive posts something shocking or out of character on your brand’s channels, verify it through another channel before reacting.
In fact, on average, Americans come across at least 2 deepfakes every day, with young adults aged 18 to 24 encountering as many as 3.5 daily, according to research.
Automated bots can flood posts with malicious links or false information. Use moderation tools like zero-spam filters to automatically hide or review such comments. AI-based moderation services can flag harmful content in real time.
Data protection laws such as GDPR and CCPA are being extended to social data procedures. Do keep an eye out for any new legal requirements about customer data from social platforms and incorporate them into your policy.
Staying ahead of these trends means continuous learning. Follow reputable sources such as CISA alerts, industry reports, and major news outlets for emerging social media threats. Adjust your defenses as attackers innovate.
The rise of AI in cyberattacks is relentless. Marketing teams that incorporate protective measures from passwords and MFA all the way through to monitoring, incident planning, and beyond, will be much more resilient. Protecting social channels safeguards a brand’s image and customer trust and ensures your marketing efforts aren’t derailed by avoidable security failures.
In 2025, social media platforms have become prime targets for cybercriminals who are leveraging AI for phishing, deepfakes, and impersonation. Just one security breach can tarnish your brand’s reputation, compromise customer data, and throw your entire marketing strategy into chaos. That’s why security isn’t just a nice-to-have anymore; it’s a must for maintaining brand trust.
Begin with strong, unique passwords for each platform, and make sure to enable multi-factor authentication (MFA). These two simple steps can thwart most account takeover attempts. Also, steer clear of sharing passwords directly. Instead consider using tools like Hootsuite or Buffer to manage access in a secure way.
Implement role-based access controls through social media management platforms. These tools allow team members to collaborate on posts without needing direct logins. It’s also a good idea to audit user access every few months to remove inactive accounts and minimize insider threats.
A solid plan should address:
Being prepared means you can respond calmly and efficiently during a breach.
Keep an eye out for:
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